Terms and Conditions

Welcome to Rising Vapes Dubai. These Terms and Conditions explain the rules for using risingvapes.com and buying products from us.

By browsing our Website, creating an account or placing an order, you agree to these Terms, along with our Privacy Policy and Refund & Returns Policy. If you don’t agree, please don’t use the Website.

About Us

The Website is operated by Rising Vapes Dubai, a vape retailer based in Dubai, United Arab Emirates.

Address: White Crown Tower, Near Sheikh Zayed Road, Trade Centre First, Dubai, UAE
Phone / WhatsApp: +971 55 785 8291
Email: risingvapes02@gmail.com

Age Requirement: 21+ Only

Our products contain nicotine, which is addictive. They are for adults only.

  • You must be at least 21 years old to use this Website and buy from us.
  • By placing an order, you confirm that you’re 21 or older and legally allowed to buy vaping products.
  • We check ID on every delivery. You must show a valid Emirates ID or passport to receive your order.
  • If you can’t show valid ID, or the ID shows you’re under 21, we won’t hand over the order and it will be cancelled. See Section 7 for what happens next.
  • We may refuse or cancel any order where we suspect the buyer is under 21 or is buying for someone who is.

Your Account

If you create an account:

  • Give accurate, up-to-date information.
  • Keep your password private. You’re responsible for any activity on your account.
  • Tell us straight away if you think someone else has accessed your account.

We may suspend or close accounts that break these Terms or show signs of fraud.

Products and Pricing

  • Product information: we try to describe every product accurately, including flavours, nicotine strength and puff counts. Puff counts are manufacturer ratings, and your actual results will depend on how you vape.
  • Images: product images are for illustration only. Packaging and colours may differ slightly from what you receive.
  • Prices: all prices are in UAE Dirhams (AED) and [include VAT where applicable]. Prices may change at any time, but the price you pay is the one shown when you place your order.
  • Errors: if we discover a pricing or description error, we’ll contact you before dispatch. You can then confirm the order at the correct price or cancel it for a full refund.
  • Availability: all products are subject to stock. We may limit quantities per order.

Orders

  • Placing an order is an offer to buy. Your order is accepted only when we confirm it by phone, WhatsApp, SMS or email, or when we dispatch it.
  • We may refuse or cancel an order if:
    • the item is out of stock,
    • there’s a pricing or description error,
    • we can’t confirm your age or delivery details,
    • we suspect fraud or unauthorised payment, or
    • the order breaks these Terms or UAE law.
  • If we cancel an order you’ve already paid for, we’ll refund you in full.
  • Want to cancel or change your order? Contact us as soon as possible. We can usually make changes before the order leaves for delivery, but not after.

Payment

We accept:

  • Cash on delivery: available across the UAE.
  • Card on delivery: available in Dubai & all over the UAE
  • Bank transfer: available on request.
  • Online card payment

By paying, you confirm that the payment method is yours or that you have permission to use it. We don’t store your full card details. Card payments are handled by secure third-party providers.

Delivery

We deliver to all seven emirates. Full details are in our Shipping & Delivery information.

  • Delivery times are estimates, not guarantees. Typical times are:
    • Dubai: [within 2 hours / same day], during our working hours of [10am – 11pm]
    • Other emirates: [within 24–48 hours]
  • Delays can happen because of traffic, weather, public holidays, high demand or other events outside our control. We’ll keep you updated if your order is running late.
  • Delivery fees: free on orders over AED 350. A flat fee of AED 30 applies below that.
  • Your details: please give a correct address and an active phone number. Our driver will call or WhatsApp you before arriving.
  • Failed delivery: if we can’t reach you, nobody is available to receive the order, or you can’t show valid ID, we may try again or cancel the order. We may charge a re-delivery fee, or deduct delivery costs from any refund.
  • Checking your order: please check that the products, flavours and quantity are correct and the packaging is sealed before using anything. Report problems to us within [24 hours] of delivery.

Returns and Refunds

Our Refund & Returns Policy explains returns in full. In short:

  • For hygiene and safety reasons, opened or used vaping products can’t be returned, unless they’re faulty, damaged or not what you ordered.
  • If you receive a faulty, damaged or incorrect item, contact us within [24 hours] of delivery, with photos if possible, and don’t use it.
  • Approved refunds are paid back using your original payment method, or as agreed with you.

Safe Use of Products

By buying from us, you agree to use our products responsibly:

  • Keep all products away from children and pets. E-liquids can be harmful if swallowed.
  • Use only suitable chargers and cables. Don’t leave devices charging unattended or overnight.
  • Don’t leave devices in hot cars or direct sunlight. UAE heat can damage lithium batteries.
  • Stop using any device that overheats, leaks, swells or is damaged.
  • Dispose of used devices and batteries at proper e-waste collection points, not in household bins.

Health notice: vaping products contain nicotine and are not risk-free. They are not intended for non-smokers, anyone under 21, pregnant or breastfeeding women, or anyone with a heart condition or other medical concern. Nothing on this Website is medical advice, and our products are not sold as smoking-cessation aids.

Your Responsibilities

When using our Website and products, you agree:

  • not to resell or give our products to anyone under 21,
  • to use products only in places where vaping is allowed under UAE law,
  • to give us accurate information when ordering, and
  • not to use the Website for anything illegal, fraudulent or harmful.

Promotions and Discount Codes

  • Offers and discount codes are valid only for the period stated and while stock lasts.
  • Unless we say otherwise, codes can’t be combined, exchanged for cash or applied to previous orders.
  • We may change or end a promotion at any time, and cancel orders that misuse a promotion.

Reviews and Comments

If you post a review or comment on our Website:

  • it must be honest and about your own experience,
  • it must not contain offensive, illegal or misleading content, or anyone else’s personal information,
  • you give us permission to display it on our Website and marketing channels, and
  • we may edit or remove content that breaks these rules.

Website Use and Intellectual Property

  • You agree not to misuse the Website. That includes trying to hack it, overload it, copy it with automated tools, or spread viruses or harmful code.
  • All content on this Website is owned by Rising Vapes or used with permission, including text, logos, graphics, product descriptions and page design. You may not copy or reuse it for commercial purposes without our written permission.
  • Brand names and logos of the products we sell belong to their respective owners.

Third-Party Links

Our Website may link to other websites, such as brand websites or social media. We don’t control those sites and aren’t responsible for their content or privacy practices.

Limitation of Liability

To the fullest extent allowed by UAE law:

  • we’re not liable for any indirect or consequential loss arising from your use of the Website or our products,
  • we’re not responsible for loss or damage caused by misusing products or ignoring safety instructions, and
  • our total liability for any order is limited to the amount you paid for that order.

Nothing in these Terms limits any rights you have under UAE consumer protection law.

We do our best to keep the Website running smoothly, but we can’t promise it will always be available or free of errors.

Events Outside Our Control

We’re not responsible for delays or failure to fulfil an order caused by events outside our reasonable control. These include extreme weather, road closures, government restrictions, supplier problems, power or internet outages, and similar events.

Privacy

We handle your personal information as described in our Privacy Policy, which forms part of these Terms.

Governing Law

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute will be handled by the competent courts of Dubai.

Changes to These Terms

We may update these Terms from time to time. Changes take effect as soon as they’re posted on this page with a new “Last updated” date. The Terms in force when you place an order are the ones that apply to that order.

General

  • If any part of these Terms is found to be invalid, the rest stays in effect.
  • If we don’t enforce a right straight away, that doesn’t mean we’ve given it up.
  • These Terms, together with our Privacy Policy and Refund & Returns Policy, are the full agreement between you and Rising Vapes.

Contact Us

Questions about these Terms? Get in touch:

Rising Vapes Dubai
White Crown Tower, Near Sheikh Zayed Road, Trade Centre First, Dubai, UAE
WhatsApp / Phone: +971 55 785 8291
Email: risingvapes02@gmail.com