Contact Rising Vapes Dubai
Questions about a product, an order or delivery? We’re happy to help. Choose whichever way suits you best. For the quickest reply, message us on WhatsApp.
Ways to Reach Us
💬 WhatsApp: fastest reply
+971 55 785 8291
Product advice, order updates, delivery questions or quick orders. We usually reply within 15 minutes during opening hours.
📞 Call Us
+971 55 785 8291
Prefer to talk? Call us during opening hours.
✉️ Email Us
risingvapes02@gmail.com
Best for detailed questions, order issues with photos, bulk or business enquiries, and anything that isn’t urgent. We reply within 24 hours, usually sooner.
📍 Visit Our Shop
Rising Vapes Dubai
White Crown Tower, Near Sheikh Zayed Road
Trade Centre First, Dubai, United Arab Emirates
🕒 Opening Hours
10:00 am – 11:00 pm, 7 days a week
Which Option Should I Use?
You want to… | Best option |
Get a quick answer or place an order | |
Check on an order you’ve already placed | WhatsApp, with your order number |
Report a damaged or wrong item | Email or WhatsApp, with photos |
Ask about bulk or business orders | |
Speak to someone directly | Phone |
See products in person | Visit our shop |
Send Us a Message
Fill in the form below and we’ll get back to you by email or WhatsApp.
[Contact form: Name · Email · Phone / WhatsApp number · Order number (optional) · Subject (Order question / Product advice / Delivery / Returns / Bulk order / Other) · Message ·I confirm I am 21 or older · Send]
Help us reply faster by including:
- your order number, if it’s about an existing order
- the product name, flavour and nicotine strength, if it’s about a product
- your area or emirate, if it’s about delivery
- photos, if an item arrived damaged or incorrect
How We Can Help
📦 Order updates
Send your order number on WhatsApp or by email and we’ll check the status for you.
🚚 Delivery
We deliver to every emirate. Dubai orders usually arrive 2 hours or same day Delivery , and other emirates within 24–48 hours. Free delivery on orders over AED 350.
🔄 Returns and refunds
If something’s not right, contact us before using the product, and include photos if you can. Read our full Refund & Returns Policy.
🤔 Product advice
Not sure which device, flavour or nicotine strength to choose? Tell us how you vape and we’ll give you an honest recommendation.
🏢 Bulk and business orders
Email us at risingvapes02@gmail.com with the products and quantities you need, and we’ll send you a quote.
Frequently Asked Questions
What’s the fastest way to contact Rising Vapes?
WhatsApp at +971 55 785 8291.
What is your email address?
risingvapes02@gmail.com. We reply within [24 hours].
Where is your shop?
White Crown Tower, near Sheikh Zayed Road, Trade Centre First, Dubai.
Can I order on WhatsApp?
Yes. Send us the product, flavour, quantity and your delivery address, and we’ll confirm your order.
Do you deliver outside Dubai?
Yes, to Abu Dhabi, Sharjah, Ajman, Al Ain, Fujairah, Ras Al Khaimah and Umm Al Quwain.
What payment methods do you accept?
Cash on delivery and card payment, depending on your area. Bank transfer is also available.
Do I need ID when my order arrives?
Yes. Please have a valid Emirates ID or passport ready. Our drivers check ID on every delivery.
For adults only. Products sold on this site contain nicotine, which is an addictive substance. A valid ID is required on delivery.