Rising Vapes Dubai respects your privacy. This policy explains what personal information we collect when you visit risingvapes.com, place an order or contact us, how we use it, who we share it with, and the choices you have.

We aim to handle your personal data in line with applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

By using our website or placing an order, you agree to the practices described in this policy.

Who We Are

Rising Vapes Dubai
White Crown Tower, Near Sheikh Zayed Road
Trade Centre First, Dubai, United Arab Emirates

WhatsApp: +9710557858291
Email: risingvapes02@gmail.com

If you have any questions about this policy or your personal data, please contact us using the details above.

Age Restriction

Our website and products are intended only for adults aged 21 and over. Our products may contain nicotine, which is addictive.

We do not knowingly collect personal information from anyone under 21.
We may ask you to confirm your age when you visit the site, at checkout, or when your order is delivered.
Our delivery team may ask to see a valid ID before handing over your order. If we can’t confirm your age, we may cancel the order.

If you believe someone under 21 has given us their information, please contact us and we will delete it.

Information We Collect

Information you give us

When you place an order, create an account, or contact us, we may collect:

Contact details: your name, phone number and email address
Delivery details: your delivery address, area or emirate, and any delivery notes
Order details: the products you buy, order amounts and order history
Account details: your username and password, if you create an account
Age confirmation: confirmation that you are 21 or over, and ID details checked at delivery if needed
Messages: anything you send us by WhatsApp, phone, email or our contact form, including product questions and support requests
Reviews: any product reviews or comments you post on our site

Information collected automatically

When you browse our website, we may automatically collect:

Your IP address, browser type and device type
Pages you visit, the time you spend on them, and the page that referred you to us
Your general location (city or country level), based on your IP address
Cookie and similar technology data (see Section 7)

Payment information

Cash on delivery: we don’t collect any payment card details.
Card payments: card payments online or by card machine at delivery are handled by secure third-party payment providers. We do not see or store your full card number.
Bank transfer: we may keep a record of the transfer to confirm your payment.

How We Use Your Information

We use your personal information to:

Process and deliver your orders, including confirming your order, arranging delivery and contacting you about your delivery.
Verify your age and make sure we only sell to adults aged 21 and over.
Provide customer support, including answering your questions on WhatsApp, phone or email.
Handle returns, refunds and complaints in line with our Refund & Returns Policy.
Manage your account, if you have one.
Send you marketing messages, such as new products and offers, but only if you’ve agreed to receive them. You can opt out at any time.
Improve our website and services by understanding how visitors use the site.
Prevent fraud and keep our website secure.
Meet our legal obligations under UAE law, such as keeping transaction records.

Who We Share Your Information With

We do not sell, rent or trade your personal information.

We only share your information when it’s needed to run our business or when the law requires it:

Delivery partners: our own drivers or courier companies receive your name, phone number and address so they can deliver your order.
Payment providers: secure payment processors handle card payments.
Website and technology providers: these include our web hosting company, our e-commerce platform and email services, which help us run the website.
Communication tools: if you contact us on WhatsApp, your messages are also handled under WhatsApp’s own privacy policy.
Analytics providers: tools like Google Analytics help us understand how the website is used.
Authorities: we may share information with government or law enforcement authorities when required by UAE law or to protect our rights, customers or business.

Every service provider we work with may only use your information to perform their service for us.

International Data Transfers

Some of our service providers, such as web hosting, email or analytics, may store or process data on servers outside the UAE. When this happens, we take reasonable steps to make sure your information stays protected, in line with applicable UAE law.

Cookies and Tracking

Cookies are small files saved on your device when you visit a website. We use them to:

Keep the site working: remembering your cart, keeping you logged in and remembering your age confirmation
Understand site usage: seeing which pages are popular so we can improve the site
Measure marketing: if we run ads, cookies may help us measure how well they work

You can block or delete cookies in your browser settings. If you block essential cookies, some parts of the site (such as the cart and checkout) may not work properly.

Marketing Messages

We’ll only send you marketing messages by email, SMS or WhatsApp if you’ve agreed to receive them.

You can stop marketing messages at any time by:

clicking “unsubscribe” in any marketing email,
replying STOP to an SMS, or
contacting us and asking to be removed.

Even if you opt out of marketing, we may still contact you about your orders, deliveries or account.

How Long We Keep Your Information

We keep your personal information only as long as we need it:

Order and transaction records: for as long as UAE law requires for accounting and tax purposes
Account information: until you ask us to delete your account
Customer support messages: for as long as needed to resolve your request, plus a reasonable period afterward
Marketing preferences: until you unsubscribe

When we no longer need your information, we delete it securely or make it anonymous.

How We Protect Your Information

We use reasonable technical and organizational measures to protect your personal information. These include:

Secure (HTTPS) encryption across our website
Secure third-party payment processing
Limiting access to your information to staff and partners who need it
Keeping our website software updated

No website or online service can be 100% secure, but we take the protection of your information seriously. If we become aware of a data breach that affects you, we’ll take appropriate action as required by law.

Your Rights

Subject to applicable UAE law, you have the right to:

Access the personal information we hold about you
Correct information that is inaccurate or incomplete
Delete your information, unless we need to keep it for legal reasons
Withdraw consent to marketing at any time
Object to or restrict certain uses of your information

To make a request, contact us by WhatsApp or email. There is no fee. We may ask you to confirm your identity before we act on your request, and we’ll respond within a reasonable time.

Links to Other Websites

Our website may contain links to other websites, such as brand websites or social media. We are not responsible for how those websites handle your information. Please read their privacy policies before sharing any information with them.

Changes to This Policy

We may update this policy from time to time, for example if our services change or the law changes. The updated version will be posted on this page with a new “Last updated” date. We encourage you to check this page from time to time.

Contact Us

If you have questions about this policy, or want to exercise any of your rights, please contact us:

Rising Vapes Dubai
White Crown Tower, Near Sheikh Zayed Road
Trade Centre First, Dubai, United Arab Emirates

WhatsApp: +9710557858291

Email: risingvapes02@gmail.com